1.Bölge, İstanbul Ofis;
Ahmet Şengün
Telefon: 05325234344
E-posta: ahmet@monamarine.com
Adres: Feneryolu Mah. Gazi Muhtarpaşa Sok. Nural Apt. A Blok. No:52/2
Kadıköy / İSTANBUL
2.Bölge, Marmaris-Göcek-Fethiye
Serdal Akdeniz
Telefon: 05434642328
E-posta: info@monamarine.com
Technical Service
With over 20 years of experience, Mona Marine is committed to providing sustainable solutions that are both marine-friendly and environmentally conscious. We offer meticulous, 360-degree technical support both on land and at sea.
Our team of dedicated and highly skilled experts begins each project with a thorough assessment. Based on the specific requirements of the job, we create a well-structured, efficient plan—ensuring that nothing is excessive or insufficient—so that we can deliver the best results on time.
Yacht Preparation Processes
From the moment your yacht arrives at the delivery location, the experienced Mona Marine team carefully manages the entire process. We follow well-established, proven procedures to ensure a flawless handover.
A standard yacht delivery process includes:
- Completion of customs procedures and official handover
- Yacht asset analysis and detailed condition assessment
- Rigging setup and keel installation for sailing yachts
- Antifouling application (sanding, primer, and final coat)
- Comprehensive tests and inspections before launch
- Sea trials and performance evaluations
- Warranty activation and initial setup of systems such as engines, generators, and navigation electronics (in coordination with authorized service providers)
- Detailed cleaning of the yacht’s interior and exterior
- Owner orientation program, navigation training, and final handover
At Mona Marine, we prioritize excellence and customer satisfaction at every stage.
After-Sales Services
The Mona Marine team efficiently provides after-sales services, both within and beyond warranty coverage. Our expert staff perform most services at the yacht’s location, accommodating the owner’s schedule.
Service Process Example:
- Request Submission: The yacht owner or captain reports the issue to the Mona Marine team, either verbally or in writing. Our naval engineers assess the request.
- Diagnosis: A detailed investigation is conducted to determine the root cause of the issue. On-site inspections are carried out if necessary, and the warranty coverage of the issue is evaluated.
- Quotation: A detailed written quote—including required original spare parts and expert labor costs—is provided to the yacht owner.
- Issue Resolution: The most suitable technician is assigned to the job, and they receive the necessary materials along with the work order.
- Reporting: * Upon completion, a detailed report—including photographs—is shared with the yacht owner.
At Mona Marine, our goal is to deliver fast and effective after-sales solutions while maintaining the highest level of customer satisfaction.